Comments for My Thoughts by Rick Stephens

Comment on Getting a Grip on Your Business by CRM for insurance industry

CRM for insurance industry — Sun, 28 Oct 2007 09:57:21 +0000

Great discussion.
We really should pay attention to processes to be effective.

Comment on Getting a Grip on Your Business by Application Transaction Tracking

Application Transaction Tracking — Sun, 28 Oct 2007 09:53:47 +0000

Rick
Very interesting post.
Your point is great.

Comment on Taking it to the Bank by Business Control

Business Control — Sun, 07 Oct 2007 09:47:12 +0000

Great post- no doubt about that.

Comment on Getting a Grip on Your Business by Rick

Rick — Tue, 25 Sep 2007 11:02:36 +0000

Thanks for your comment, but don’t business controls require processes to be effective?

Rick

Comment on Getting a Grip on Your Business by Business Control

Business Control — Tue, 25 Sep 2007 07:54:39 +0000

Great Blog.
Processes are not the only major issue.
You should pay attention for business control as well.

Comment on Getting a Grip on Your Business by Rick

Rick — Wed, 13 Jun 2007 12:51:55 +0000

Thanks for your comment Carole. I do think there is a relationship between Policies and Procedures, and I agree with the remarks you made in your article on Policies and Strategies that Policies …”provide guidance for those in the organization.” It is critical that owners understand the importance of having Procedures (Policies) to take the decision making out of the routine daily operations. The closer a business owner can get to running on “Automatic” the easier their life will be regarding the business itself.

I had a Lieutenant friend while in the service who used the phrase “Auto Magic” to refer to procedures that made things happen without direct intervention. We should try to put our business in “Auto Magic” Mode where possible.

Thanks again for your comment.

Comment on Getting a Grip on Your Business by Carole DeJarnatt

Carole DeJarnatt — Wed, 13 Jun 2007 02:13:24 +0000

Processes is that kind of like policies? I recently wrote an entry on my blog, “The Need for Policies and Strategies”. I believe we are leading in the same direction saying we need them to keep us focused.

Carole DeJarnatt
Alliance Advisors, Inc.

Comment on Getting a Grip on Your Business by Rick

Rick — Tue, 15 May 2007 21:35:45 +0000

Thanks for your comment Van – I do appreciate your interest in my blog.

I could go on forever about the processes I use – Most of which drive my wife (Not process oriented ) nuts. For example; When I am filling our drink glasses, hers is always on the right, mine left. Preparing dinner plates, hers right, mine left, etc . When she does the same it is random as to which side the glass or plate is on – thereby driving me crazy not knowing which one I should be using – So I have to ask – If she followed the same processes as I do, (or even have her own which was communicated to me)no one would have to ask – it would be routine.

As you put it processes “…overcome [my] Attention Deficit Disorder.”

To Your Success -

Rick

Comment on Do People Really Make the Difference? by Van Wiles

Van Wiles — Tue, 15 May 2007 21:26:21 +0000

I think you are right about the SECOND franchisee. The initial restaurant needs people who not only understand how to deliver products, but also how to communicate and document the process for others to follow! These people are much harder to find…

Comment on Getting a Grip on Your Business by Van Wiles

Van Wiles — Tue, 15 May 2007 21:20:19 +0000

Hi Rick,

I appreciated your analogy – I’m glad I’m not the only one to confuse right with left! I need processes to overcome Attention Deficit Disorder. (only partly kidding).

Do you use software to help you learn and execute processes? I was thinking about putting diagrams on my wall to help me remember!

Best regards,
Van Wiles
BMC Software