I enjoyed reading this post. I believe, however, that your banker friend is just as correct as you are.

It takes both the right people and the right systems. I lean toward the same line of thinking as your banker friend, though, because I have seen many companies with the latest technologies and business systems that are still not performing as they should because they have not paid attention to the people side of the business.

Your friend said, “high quality people.” If you want people who will follow your direction and that is the “quality” you are looking for, then you better have an assessment tool that can help identify that quality (or whatever quality you require).

It takes good people, intelligent and thoughtful leadership, and sound business systems for a company to be successful. A lacking in any of those areas will result in less than desirable profitability.

So, you are both right.

All the best,
Karl

I do believe that quality people are important and to make an across the board statement that they are not, is probably pushing the envelope a bit.

Of course, when it come to highly technical positions, such as IT or engineering, etc., it is imperative that the skills be there in the employee.

But there are a very large number of businesses out there that don’t require that level of skill set, and for those businesses, it is more important to have processes in place than highly skilled people.

Good points that you make however.
Thanks.

To Your Success,

Rick